Safety Information

At Dudook.com, your safety is our priority. We aim to create a secure and trustworthy environment for both guests and hosts. To ensure a safe experience, we recommend the following guidelines:

For Guests:

  1. Verify Host and Property Information: Review the host’s profile, ratings, and reviews before booking. Make sure the property description matches the photos and details provided.
  2. Communicate Through Dudook.com: Keep all communication with hosts within the Dudook.com platform to ensure your safety and maintain a record of conversations. Avoid sharing personal contact details or making payments outside the platform.
  3. Check Local Safety Conditions: Before traveling, research local health, safety, and legal conditions. Make sure the area is safe and be aware of any local regulations that may affect your stay.
  4. Emergency Contacts: Always have local emergency contacts and Dudook.com support information handy during your stay. Report any suspicious activity or safety concerns immediately.
  5. Respect House Rules and Safety Instructions: Follow the host’s house rules and any safety instructions provided for the property, including fire exits and emergency procedures.

For Hosts:

  1. Accurate Listing Information: Provide a detailed and honest description of your property, including safety features such as fire extinguishers, smoke detectors, and first aid kits.
  2. Screen Guests Carefully: Review guest profiles, ratings, and reviews before accepting a booking. If you feel uncomfortable with a booking request, you have the right to decline it.
  3. Safety Equipment: Ensure your property is equipped with necessary safety equipment, such as smoke alarms, fire extinguishers, and first aid supplies. Regularly check that these items are functional.
  4. Emergency Plan: Have an emergency plan in place and provide guests with information on what to do in case of fire, injury, or other emergencies. Clearly mark fire exits and emergency contact numbers.
  5. Secure Access: Make sure access to your property is secure. Use key safes or electronic locks to avoid handing out physical keys. Change access codes regularly for added security.

Dudook.com’s Role:

Dudook.com provides tools and resources to help hosts and guests stay safe, but we cannot guarantee the safety of any property or individual. We encourage all users to take reasonable precautions and follow the guidelines provided. If any safety issues arise, please contact our support team for assistance.

Reporting Safety Issues:

If you experience or witness any safety concerns during your booking, immediately report the issue to Dudook.com at support@dudook.com. We take all reports seriously and will take appropriate action to investigate and resolve the matter.

Disclaimer:

While we provide guidance and recommendations for safety, Dudook.com is not responsible for incidents that occur at properties listed on the platform. Users are encouraged to practice caution and make informed decisions.

 

Last Update : 1st November 2024

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