Terms of Service
Welcome to Dudook.com. By accessing or using our platform, you agree to comply with these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.
Use of the Platform
Dudook.com provides an online platform for hosts to list accommodations and for guests to book stays. Users must be at least 18 years old to create an account. You agree to use the platform for legitimate purposes, complying with all applicable laws and regulations. Any fraudulent, abusive, or harmful use of the platform is strictly prohibited.
Account Responsibilities
When you create an account, you must provide accurate information and keep your account details secure. You are responsible for all activities conducted under your account and must immediately notify us if you suspect unauthorized use. Dudook.com reserves the right to suspend or terminate accounts that violate these Terms of Service.
Booking and Payments
Guests can book accommodations listed by hosts on Dudook.com. Payments are processed securely through our payment partners, and all fees, including service charges, are clearly outlined during the booking process. Cancellation policies vary depending on the host’s terms, and guests must review them before making a reservation. Refunds, if applicable, are issued based on these policies.
Host Obligations
Hosts are responsible for ensuring their listings are accurate and up to date. They must provide a clean and safe environment for guests and comply with all local laws, including tax regulations. Dudook.com may request additional verification of hosts or property details at any time. Hosts are also expected to communicate promptly with guests and address any issues that may arise.
Guest Responsibilities
Guests agree to respect the property and abide by the host’s house rules. Any damage or misuse of the property may result in additional charges. Guests should also follow check-in and check-out procedures as outlined by the host and communicate any issues directly to the host or Dudook.com support.
Limitations of Liability
Dudook.com is a platform connecting hosts and guests and does not guarantee the accuracy of listings or the quality of accommodations. We are not liable for any disputes arising between hosts and guests, including cancellations, property damage, or personal injuries. Users are responsible for resolving issues directly and may contact our support team for assistance.
Changes to the Terms
Dudook.com may update these Terms of Service periodically to reflect changes in our policies, practices, or legal requirements. We will notify users of significant updates via the platform or email. Continued use of the platform following any changes constitutes acceptance of the new terms.
Termination of Services
We reserve the right to suspend or terminate access to Dudook.com at our discretion, without prior notice, if you violate these Terms of Service or engage in any behavior that is harmful to the platform, other users, or our business.
Governing Law
These Terms of Service are governed by the laws of Malaysia, and any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Malaysia.
Contact Us
For any questions or concerns regarding these Terms of Service, please contact us at support@dudook.com. We are here to help and ensure a positive experience on our platform.
Last Update : 1st November 2024
